Contact

Reaching the editorial team at Spiced Rum Authority is straightforward. This page explains how messages are handled, what kinds of inquiries get the fastest responses, and what geographic scope the site covers — useful context before composing a note.

Response expectations

The inbox here does not function like a customer service queue with a ticketing system and a 4-hour SLA clock. It functions more like correspondence — deliberate, considered, and replied to by people who actually read what was sent.

Most messages receive a response within 3 to 5 business days. Inquiries about specific brand coverage, factual corrections to published content, or questions tied to TTB classification topics tend to get prioritized, because those affect the accuracy of the reference material and that matters most here. A note flagging a mislabeled proof on a brand entry, for example, goes straight to the top of the pile.

Messages that fall outside editorial scope — licensing requests, promotional partnerships, affiliate arrangements — are read but not necessarily answered. The site exists to inform, not to sell.

Additional contact options

There is one primary contact channel: the email address listed in the site footer. No phone line, no live chat widget, no social inbox monitored for DMs.

That said, the type of message shapes what happens next:

1. Factual corrections — Cite the specific page, the claim in question, and the source supporting the correction. Named public sources — the TTB's COLA registry, a distillery's official specification sheet, a peer-reviewed food science publication — carry the most weight.
2. Content suggestions — If a topic feels missing or underdeveloped, naming the specific gap is more useful than a general note that "the site could cover more." For example: the aging and maturation page doesn't address solera-method barrels is actionable. More content please is not.
3. Trade and industry inquiries — Distillers, brand managers, and industry professionals with verifiable affiliations can use the same channel. Notes from named brands about factual errors in awards and ratings coverage or price range entries are taken seriously.
4. Press and republication — Requests to reproduce content or cite the site in external publications should include the intended use, the platform, and the specific material in question.

The contrast between categories 1 and 2 is worth dwelling on for a moment: corrections carry an implicit obligation to respond, because published accuracy is the whole point. Suggestions carry an implicit invitation, not a promise.

How to reach this office

Email: The address is published in the site footer, consistent across all pages.

No mailing address is publicly listed for editorial correspondence. The operation is editorial in nature — not a retail outlet, importer, or regulated premises — so a street address serves no functional purpose for most visitors.

Response times, to reiterate with a little more specificity: a message sent on a Wednesday typically gets a considered reply by the following Monday. A message sent on a Friday may slip to the following Tuesday. During periods of concentrated publishing activity — typically around major tasting events and festival coverage — the window may extend to 7 business days.

One thing worth being direct about: automated outreach, mass pitches, and templated PR blasts get filtered aggressively. A message that opens with "I came across your website and thought you might be interested in our exciting new product" has a measurable disadvantage compared to one that references a specific page, a named spirit, or an identifiable factual question.

Service area covered

Spiced Rum Authority covers the United States market. That means brand availability assessments, pricing data, and retail sourcing guidance all reflect the US distribution landscape — state-by-state alcohol retail structures, federal TTB labeling requirements, and domestic proof and ABV standards.

The site does not cover UK, EU, or Caribbean retail markets in any systematic way. Expressions produced in those regions — Barbados pot-still rums, British Navy-style blends, Martinican AOC spirits — appear in the reference content where they are distributed and commercially available in the US, but the editorial lens stays domestic.

That geographic boundary also affects what the team can help with. A question about finding a specific limited-edition release at a California retailer falls within scope. A question about UK duty-paid pricing or Canadian provincial liquor board listings does not.

The US spirits market, for context, operates under a three-tier distribution system — producers, distributors, retailers — established by state-level frameworks following the repeal of Prohibition in 1933. That structure shapes everything from where bottles can be purchased to how labeling regulations apply, and it is the structural backdrop against which all the content on this site is written.